The Harmony Blog

Empathy, Communication Eddie Zacapa Empathy, Communication Eddie Zacapa

Cultivating Empathy in the Workplace

Marshall Rosenberg, the founder and director of educational services for the Center for Nonviolent Communication, an international peacemaking organization, states that "empathy is a respectful understanding of what others are experiencing."

Rosenberg, who is the 2006 recipient of the Global Village Foundation’s Bridge of Peace Award and has traveled all over the world helping others resolve conflicts, says that "instead of offering empathy, we often have a strong urge to give advice or reassurance and to explain our own position or feeling." He adds that, "Empathy, however, calls upon us to empty our mind and listen to others with our whole being."

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