Marshall Rosenberg, the founder and director of educational services for the Center for Nonviolent Communication, an international peacemaking organization, states that "empathy is a respectful understanding of what others are experiencing."

Rosenberg, who is the 2006 recipient of the Global Village Foundation’s Bridge of Peace Award and has traveled all over the world helping others resolve conflicts, says that "instead of offering empathy, we often have a strong urge to give advice or reassurance and to explain our own position or feeling." He adds that, "Empathy, however, calls upon us to empty our mind and listen to others with our whole being."

Many times people focus on changing other people's behaviors and are only concerned with getting what they want. When this occurs, the person asking has a closed heart to the other person's feelings and needs. If the other person says "yes" to their request and does so unwillingly, it will come with a price. Resentment and bitterness may be present and disconnection occurs.

We all communicate in different ways in conflict situations. Some of us communicate in healthy ways and others in unhealthy ways. Below are some different types of communication personified by animals. Which do you most identify with? Which do you want to most identify with?

The Turtle - This person is hesitant to share his feelings and needs with others if it is not safe. He is scared to be honest and vulnerable with others. He may hide in his shell for some time before facing the situation.