We all communicate in different ways in conflict situations. Some of us communicate in healthy ways and others in unhealthy ways. Below are some different types of communication personified by animals. Which do you most identify with? Which do you want to most identify with?

Making an apology is never easy. It means we accept responsibility for having done something that was unhealthy. We all have done it at some time in our lives. Many times we dreaded doing it and quickly wanted to get it over with. We recognized that we did something to stimulate pain in another and we had a desire to apologize. But what happened next was probably very superficial. We said those two famous words people usually say when they make a mistake, "I'm sorry."