For starters remember that everyone desires to communicate their feelings and needs in a clear way but many times they just don't know how to do this. Marshall Rosenberg, the founder of Nonviolent Communication, says that all people are every really trying to say is "please" or "thank you." So, when someone is upset (and being critical) they are saying please. Giraffes, people who focus on the heart (feelings and needs), look to see what the request is that this person is trying to say.
Well, let's look at how to deal with the different types of communicators. To read the rest of this article click here.
PHOTO CAPTION: This photo was provided courtesy of U.S. Fish and Wildlife Service and was taken by John Collins.